Privacy Policy

Privacy PolicyContact Email: mshuaichen2025@163.com

1. Introduction Welcome to Lovely - AI Chat & Roleplay. Protecting user privacy is our top priority. This Privacy Policy outlines the types of data we collect, how we use it, and your rights regarding your personal information. By using this app, you consent to our data practices.

2. Data Collection We may collect and process the following data:

• Account Information: If you register, we may collect your email, username, and profile preferences.

• Usage Data: We collect information on how you interact with the app, including features accessed, in-app purchases, and session durations.

• AI Chat Logs: Conversations are processed in real-time and may be temporarily stored to improve response quality.

• Device Information: IP address, device model, operating system, and crash logs for performance monitoring.

• Payment Data: For purchases, third-party payment providers (e.g., Google Play, Apple Pay) handle transactions securely.

• Facial Feature Data: When using AI image generation features, we temporarily collect and process facial landmark data from photos you voluntarily upload, including but not limited to:

• Facial key point coordinates (eye corners, nose tip, mouth corners, chin outline, etc.)

• Facial geometry measurements for proper image alignment

• Facial orientation and pose information

• We do NOT collect biometric identifiers, facial recognition templates, or any data that could be used for identity verification or authentication purposes

• Collection occurs only when you actively use the AI image generation feature

• No background or automatic facial data collection occurs

1. How We Use Your Data We use your data for the following purposes:

• Enhancing AI-generated responses and chat experiences.

• Ensuring user safety, detecting policy violations, and preventing fraud.

• Improving app functionality, troubleshooting issues, and analyzing engagement.

• Providing customer support and responding to inquiries.

• Facial Feature Processing: Facial landmark data is used exclusively for the following specific purposes:

• User identification or authentication

• Creating user profiles or behavioral analysis

• Advertising targeting or marketing purposes

• Training AI models for facial recognition

• Any commercial purposes beyond the immediate image generation service

• Analyzing facial features to achieve accurate image generation and alignment

• Ensuring AI-generated content properly matches facial features in original photos

• Providing personalized AI artistic image generation services

• Optimizing the quality and accuracy of generated artistic images

• This data is processed in real-time during image generation and is NOT used for:

1. Data Storage and Infrastructure

• Storage Location: Generated AI artistic images are stored in Amazon Web Services (AWS) cloud infrastructure located in your geographic region

• Security Measures:

• All data transmission uses SSL/TLS encryption protocols

• Data at rest is encrypted using AES-256 encryption standards

• Access controls limit data access to authorized technical personnel only

• AWS infrastructure provides enterprise-level security compliance (SOC 2, ISO 27001)

• Processing Infrastructure: Facial feature analysis is performed on secure AWS servers with the following protections:

• Isolated processing environments

• Encrypted data processing pipelines

• Automatic security monitoring and threat detection

• Regular security audits and vulnerability assessments

1. Data Sharing and Third-Party Access

• We DO NOT sell, rent, lease, or trade personal data to any third parties

• We DO NOT share facial feature data with any third parties for any purpose

• AWS as Data Processor: Amazon Web Services acts solely as our technical service provider under strict data processing agreements that include:

• Contractual obligations to protect user data

• Restrictions on data use beyond providing technical services

• Data processing only according to our explicit instructions

• No independent use of user data by AWS

• Limited Third-Party Services: Other third-party services (analytics, payment processors) may access necessary operational data but are explicitly prohibited from accessing facial feature data

• No Data Combination: Facial feature data is never combined with other data sources or used for user profiling

1. Data Retention and Automatic Deletion

• Facial Feature Data Retention:

• Facial landmark data is processed in real-time and is NOT stored permanently

• Original uploaded photos are immediately and permanently deleted after AI image generation completes

• Temporary processing data exists only in server memory during active generation sessions

• All facial feature data is automatically purged within 24 hours of processing completion

• No facial recognition templates or biometric identifiers are created or retained

• Generated Images Retention:

• We only store the final AI-generated artistic images that users choose to save

• Users have complete control over the retention period of their generated images

• Generated images remain until users actively delete them or delete their accounts

• Other Data Retention:

• AI Chat Logs: Temporarily stored and regularly purged according to our data retention schedule

• Account Data: Retained until account deletion is requested

• Usage Analytics: Aggregated and anonymized data may be retained for service improvement

1. User Rights and Data Control

• Complete Data Control: Users maintain full control over their facial feature data and generated content

• Access Rights: Users can request information about what personal data we hold and how it's processed

• Correction Rights: Users can update or correct their account information at any time

• Data Portability: Users can request export of their generated images and account data

• Deletion Rights: Users can request immediate deletion of their data through multiple channels:

1. Data Deletion Options Users can delete their data through the following comprehensive methods:

• In-App Deletion:

• Delete individual generated images through the gallery interface

• Access "Settings > Privacy > Delete All Data" for complete data removal

• Use "Personal Center > Delete Account" to permanently remove all account data

• Email Request: Contact mshuaichen2025@163.com with deletion requests

• Automatic Deletion Triggers:

• Account deletion automatically removes all associated data

• Individual image deletion removes corresponding metadata

• Facial feature data is automatically deleted after each generation session

• Deletion Timeline:

• Facial feature data: Immediate (real-time processing only)

• Generated images: Immediate upon user request

• Account data: Within 48 hours of deletion request

• Backup systems: Complete removal within 30 days

1. Data Processing Legal Basis

• Consent: Processing facial feature data based on explicit user consent when using image generation features

• Legitimate Interest: Processing account and usage data for service provision and improvement

• Contract Performance: Processing necessary data to fulfill our service obligations to users

1. International Data Transfers

• Data is processed and stored in AWS regions closest to users to minimize latency

• All international data transfers comply with applicable data protection regulations

• Appropriate safeguards are in place for any cross-border data transfers

1. AI-Generated Content Disclaimer & Reporting Guide

• AI responses are automatically generated and may sometimes produce unexpected or inappropriate content.

• If you encounter offensive or misleading AI responses, you can report the content through the in-app feature or by emailing mshuaichen2025@163.com.

• Reports are reviewed within 48 hours, and necessary actions will be taken.

1. Protection of Minors

• The app is restricted to users aged 18 and above.

• If we discover an underage user, we will immediately terminate their account and remove associated data.

• Parental controls and monitoring are recommended for shared devices.

1. Data Breach Response

• In the unlikely event of a data breach affecting facial feature data, we will:

• Immediately investigate and contain the breach

• Notify affected users within 72 hours

• Report to relevant authorities as required by law

• Implement additional security measures to prevent future incidents

1. Contact Information For any privacy-related questions, data deletion requests, or concerns about facial feature data processing:

• Email: mshuaichen2025@163.com

• Response Time: We respond to all privacy requests within 48 hours

• Data Protection Officer: Available through the above email for privacy-specific inquiries

1. Policy Updates We may update this policy periodically to reflect changes in our data practices or legal requirements. Users will be notified of significant changes through:

• In-app notifications for major policy changes

• Email notifications to registered users

• App Store update notes when relevant Continued use of the app after notification constitutes agreement to the updated terms.

1. Compliance and Certifications This Privacy Policy and our data practices comply with:

• General Data Protection Regulation (GDPR)

• California Consumer Privacy Act (CCPA)

• Apple App Store Privacy Guidelines

• Google Play Developer Policy

• Children's Online Privacy Protection Act (COPPA) - through age restrictions